Shipping Policy
Order Processing
All orders are processed on business days, Monday through Friday, excluding holidays.
Orders begin processing at 8:00 AM on the next business day after they are placed and are typically handed off to the shipping carrier by 3:00 PM that day.
Orders are subject to verification and approval before shipping. Incomplete or incorrect shipping information or other order issues may delay processing. If additional information is needed, we will contact you by email.
Once your order has shipped, you will receive a shipping confirmation email with tracking information. Tracking information may take several hours to update after the carrier receives your package.
Domestic Shipping
All domestic orders ship from California. Shipping options and rates are displayed at checkout based on your delivery address and selected service.
We currently offer USPS and UPS shipping options, which may include:
- USPS First-Class and Priority Mail
- UPS Ground
- UPS 3 Day Select
- UPS 2nd Day Air
- UPS Next Day Air
Available shipping methods may vary based on the destination and order.
Orders are not processed or shipped on Saturdays, Sundays, or holidays.
Delivery Times
Once an order has shipped, domestic delivery is generally expected within 2–5 business days, depending on the destination and shipping method selected.
Estimated delivery dates provided at checkout or by the carrier are estimates and are not guaranteed. Delivery may be affected by severe weather, carrier service interruptions, high-volume periods, or other circumstances outside of our control.
Expedited shipping methods affect carrier transit time and do not change Katin's standard order-processing timeframe unless expressly stated.
Product Availability
While we do our best to maintain accurate inventory, occasionally an item may become unavailable after an order is placed.
If we are unable to fulfill an item in your order, we will notify you and issue a refund for the unavailable item to your original form of payment.
If other items in your order remain available, those items may continue to be processed and shipped.
Shipping Addresses
Please review your shipping address carefully before submitting your order. Incomplete or inaccurate address information may result in processing or delivery delays.
Certain shipping methods cannot deliver to P.O. Boxes, APO, or FPO addresses. Available shipping options will depend on the delivery address and carrier.
If you discover an error in your shipping information after placing an order, please contact shop@katinusa.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or shipped.
Tracking & Delivery
Once your order has shipped, you will receive an email containing your tracking information.
Carrier tracking may take several hours to update after your package has been handed off to the carrier.
If your tracking information indicates that your package has been delivered but you have not received it, or if your shipment appears to be significantly delayed, please contact the carrier and shop@katinusa.com for assistance.
International Shipping
We ship internationally through our cross-border shipping partner, BorderGuru.
For eligible international destinations, applicable shipping charges, duties, and taxes are calculated and displayed at checkout before you complete your purchase.
BorderGuru assists with cross-border shipping, customs processing, documentation, and logistics for international orders. When applicable duties and taxes have been collected at checkout, customers generally should not be required to pay those charges again upon delivery.
International delivery times vary based on destination, customs processing, and local carrier schedules. International shipments may experience delays due to customs or other circumstances outside of our control.
Customers are responsible for providing complete and accurate shipping information. Packages delayed, returned, or otherwise affected by incorrect address information, failed delivery attempts, or refusal of delivery may be subject to additional charges.
If you experience an issue with an international shipment, please contact shop@katinusa.com for assistance.
Lost, Delayed or Damaged Shipments
Katin is not responsible for carrier delays or circumstances outside of our reasonable control.
If your order is lost, significantly delayed, or arrives damaged, please contact shop@katinusa.com so we can assist you with the appropriate next steps.
Returns & Exchanges
Return and exchange eligibility is governed by our Return & Refund Policy.
International orders are not currently eligible for return or exchange. Please refer to our Return & Refund Policy for complete terms.
Contact Us
If you have questions regarding your order or shipment, please contact us at: