Katin Rewards Frequently Asked Questions
Welcome to Katin VIP. Our program is designed to thank you for being part of the Katin community by giving you points and perks every time you shop. Below you’ll find answers to the most common questions about how the program works.
SIGNING UP
Joining is free. Create an account here using your name and email address. Once your account is created, you will automatically be enrolled in the Katin VIP Rewards Program.
If you already have a Katin website account, you are already enrolled in the program—no additional steps are needed.
As a Katin VIP, you’ll earn points on every purchase, unlock exclusive discounts, and enjoy access to product drops and special offers before the general public. Members also receive birthday rewards, seasonal perks, and additional benefits as they progress through the tiers.
ACCOUNT
No. If you already have a Katin account, you’re in. Just sign in to check your balance and rewards. https://katinusa.com/account/login
Subscribing to marketing emails or SMS does not automatically enroll you in Katin VIP. You’ll need to create a store account to activate your rewards and start using your points. https://katinusa.com/account/register
Yes. All customers begin earning points automatically, even before activating their rewards account. Once you create an account, any points you’ve already earned from past purchases or sign-ups will appear in your balance.
Visit the Rewards Page https://katinusa.com/account/login to view your current points, available rewards, and tier status.
Points are linked to your email. If you’d like to combine multiple accounts, contact us at Customer Support vip@katinusa.com
Never. The program is completely free to join and enjoy.
EARNING POINTS
You’ll earn points for every purchase, plus:
- Creating an account
- Celebrating your birthday
- Leaving a product review
- Referring friends (when they make their first purchase)
- Engaging with us through select campaigns and promotions
See the full list on the Rewards Page under 'Ways to Earn Points”. https://katinusa.com/pages/rewards
No limits, the more you shop and engage, the more you earn.
REDEEMING POINTS
When checking out, use the slider in your cart to apply your available points. Your discount will be applied instantly.
- 50 points = $5 off
- 100 points = $10 off
- 150 points = $15 off
- 200 points = $20 off (maximum discount per order)
Not all discount codes may be combined or with VIP points. Certain promotions, offers, and rewards may be excluded from combination at our discretion.
Currently, rewards can only be used online at katinusa.com.
VIP TIERS
Your tier is determined by how much you spend in a calendar year. The more you spend, the more benefits you unlock, like faster point earning, early sale access, and exclusive rewards.
When you level up, your new perks are applied automatically. Bonus points for reaching Silver andGold are instantly added to your rewards account — no action required.
You’ll receive an email welcoming you to your new tier, and your status will update automatically on your Rewards Page.
You’ll keep your tier for the remainder of the current calendar year and the following year.
POINTS & EXPIRATION
Points remain active as long as you make at least one purchase every 12 months. After 12 months of inactivity, your balance will reset to zero, and you will return to the base tier.
RETURNS & ADJUSTMENTS
If you return an order, the amount you paid (after discounts) will be refunded to your original payment method, and any points you redeemed will be credited back to your account.
Points earned from a returned order will be deducted from your account balance.
BIRTHDAY REWARD
Add your birthday to your account at least 30 days in advance. On your birthday, we’ll add points to your account.
REFERRALS
Invite friends to join Katin VIP by sharing your unique referral link (found on your Rewards Page). When your friend makes their first purchase, both of you will earn rewards.
TROUBLESHOOTING
Points usually appear after the order is fulfilled. Ensure you are signed in to your account when placing the order. If you don’t see them, check your Rewards History or contact Customer Support vip@katinusa.com
Referrals only count if your friend is a first-time Katin customer and completes their purchase using your referral link. You’ll receive an email confirmation when points are credited to your account.
CHECKOUT
Once you’re signed in, you’ll see your available points above your cart total. Use the slider to apply your reward before completing your purchase.
Free shipping will be automatically applied at checkout for domestic U.S. orders over $75.



























