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Ordering, Payment & Promotions

Current Promotion

END OF SEASON SALE 8/3/2023 - TBD

For a limited time only, Katin is offering varied discounts on select styles. These discounts do not apply to orders made prior to 3:00PM PST on August 3rd and cannot be retroactively discounted on orders placed prior to that time frame. 

Order Assistance

Have A Question About Ordering Online

Our Katin USA Customer Service will do everything we can to answer your questions and quickly resolve any issues. We value any feedback that you wish to provide to us because your satisfaction is our primary goal.

Contact: shop@katinusa.com 

Customer Service Hours:
Monday - Friday
9:00AM to 5:00PM PST

 

SALES TAX
We are required by law to charge sales tax in all states where it is applicable. Orders shipped to California will be charged 9.5% sales tax. There is no sales tax for orders shipped outside of California.

 

Frequently Asked Ordering & Payment Questions 

HOW DO I PLACE AN ORDER?

When you see an item you like, click on "add to cart" and continue shopping until you are ready to complete your purchase. Then, click on "cart" to confirm your items. After you have made any changes and updated the quantities as desired, click on "checkout now" to finish.

WHAT PAYMENT METHODS DO YOU ACCEPT?

katinusa.com accepts: Visa, MasterCard, American Express, Discover, PayPal, ShopPay & Katinusa.com E-Gift Cards issued online.

WILL I BE CHARGED TAX?

If you live in, or ship your order to, a state where katinusa.com maintains a physical presence, we are required to charge you local sales tax on your purchase. We collect tax for deliveries to the following state: CA. The tax rate applied to your order will generally be the combined state and local rate for the address where your order is shipped. We are required to collect tax on shipping charges where applicable.

CAN DISCOUNTS OR VIP POINTS BE COMBINED?

Discounts of any kind cannot be combined at checkout. We suggest using the most favorable discount, or one that may be time sensitive. All VIP points converted to a discount code will be valid with no expiration date until redeemed with purchase.

HOW WILL I KNOW THAT MY ORDER WAS ACCEPTED?

After you submit your order an e-mail confirmation including an order number will be sent to the e-mail address entered when the order was placed. You can also contact us at anytime at shop@katinusa.com.